Repairs & Maintenance

We will maintain the structure of your property and carry out repairs that are caused by fair wear and tear. Some maintenance is your responsibility including internal decorations and the fixtures and fittings inside your home. Click here for a full list of your repair responsibilities.

Frequently asked questions about repairs

Report a repair

STOP! BEFORE YOU REPORT A REPAIR PLEASE CHECK YOUR REPAIR RESPONSIBILITIES

What do I do in an emergency when the office is closed?

If you have an emergency, this means problems that are causing a serious risk to your health and safety, a security problem or structural damage, you should call us immediately. If the office is closed (for example in the evening or over the weekend) please call 0800 054 2180.

If your repair is not an emergency, fill in the form below. Alternatively, you can call us on 0117 942 4600.

What do I do in an emergency when the office is closed?

If you have an emergency, this means problems that are causing a serious risk to your health and safety, a security problem or structural damage, you should call us immediately. If the office is closed (for example in the evening or over the weekend) please call 0800 054 2180.

How long will my repair take?

Except for emergency repairs we don’t set time limits for completing repairs. We aim to achieve the majority of repairs on the first visit and as quickly as possible, at a time that suits you.

What if I cannot keep my appointment?

Please let us know to give us at least 24 hours notice and we will arrange a new appointment. If you don’t, you could incur a charge for a missed appointment. Our contractor will leave a card if nobody is home and you will have 5 days to rearrange the appointment. If we do not hear from you, your repair request will be cancelled until we hear from you again.

I can smell gas

If you can smell gas, immediately contact Transco, the National Gas Emergency Service, anytime on 0800 111 999.

I have an electrical power failure

If you have an electrical power failure:-

• Check to see if your neighbours have lost their supply. If they have not, the problem could be with your own trip switches in your consumer unit (“fuse box”).
• Check your trip switches are all in the ‘on’ position. If your trip switch has switched off, turn off all your appliances and try to reset the trip switch to the on position. The supply may then come back on. Connect or switch on the appliances one at a time – this may indicate which appliance is causing the problem.
• If the trip switch has not switched off and you can find no other reason, please telephone Western Power on 0800 365 900.

I have a water emergency

If you have a water leak please turn the water off using the stopcock. In an emergency call Wessex Water: Water Leakstoppers on 0800 214 651.