Resident Portal

Things you can do on this site

Make a payment

Pay rent and charges, set up a direct debit and get advice on keeping up with payments and receiveing Housing Benefit

Login to My Tenancy

Log in to check your rent balance, repair history and change your contact details.

Report something

Report anti-social behaviour, request repairs or aids and adaptations, make a complaint, or pay us a compliment.

Get involved

Get involved to have your say on the services we offer, meet other residents and share ideas on what's important to your tenancy.

Helpful factsheets

A collection of downloadable factsheets about your home.

Find a new home

Fancy a change? This page will guide you through different ways to find a new home. Including renting, buying and swapping.

Important announcements

  • Energy Performance Certificates

    We are currently renewing many of our Energy Performance Certificates (EPCs). We have appointed a new contractor to do the work. If your home is one of the properties...

  • More+ 2019

    Read our latest newsletter here

Latest news and events

Keep up with what's happening in your community
  • Come and work with us

    Posted on: 9 October

    New opportunities to join our expanding team.

    Read more
  • We have lift off! – Pioneering housing project welcomes first residents

    Posted on: 7 October

    We have lift off! Our pioneering project welcomes its first residents.

    31 young people have made LaunchPad their home. Bringing people together to increase diversity in our communities and build wellbeing, for the best start in life.

    Read more
  • When a vision comes to reality

    Posted on: 24 July

    It’s exciting when you see a vision come into reality At LaunchPad our vision is to create a diverse, supportive and sustainable community that brings together Bristol University students, young people moving on from 1625 Independent People and key workers from the community. The Launch Pad team know that the foundation of this vision is […]

    Read more
  • Homes for key workers

    Posted on: 19 July

    1-bed self-contained apartments available from September 2019. LaunchPad is an exciting venture where cutting edge design, community and affordability meet.

    Read more
Read all news from United Communities
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