Working as one team to support residents

We take the welfare of our residents seriously so we were very concerned when we couldn’t get in touch with one of our elderly residents to arrange their annual gas safety check.

Working as one team, the Tenancy & Estate Officer for the area, Caretaker and members of our repairs team visited the resident’s home until they made contact.  Once contact was made, it became clear that the resident needed support to help them live independently at home.  A referral was made to our in-house Tenancy Sustainment Officers who are working with the resident get back their confidence and live more independently.

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