Helping residents to move home

The Government has issued new guidelines for housing associations to help residents who must move home during the coronavirus (COVID-19) outbreak.

The guidelines state that we can continue to allocate our homes to the most vulnerable residents during the pandemic.  We can do this, if we ensure any home move is carried out safely and in line with social distancing guidelines.

Therefore, all non-essential allocation of homes will not take place during this period.

What is an essential home move?

An essential home move is for residents, registered on Home Choice, that are living in an unsuitable home.  Unsuitable home situations are outlined below:

• homelessness
• if you are a victim of domestic abuse or fleeing violence
• if you are living in severe overcrowding
• where we are facilitating a move from temporary accommodation
• where we are supporting discharge from hospital to free-up bed space for others requiring care
• where we are supporting those living in unsafe accommodation, that poses a risk to their health

In addition, we are offering all our empty homes to the Local Authority to match them with applicants on the Home Choice register in any of the situations above.

What is a non-essential move?

A non-essential home move includes internal transfers and allocation of homes to new residents, in other Bands or priority.

To help reduce the spread of the COVID-19 infection these home moves will not take place at the moment.  This will also ensure the safety, health and welfare of residents, those applying for social housing and staff.

What you can do to help

This is a daunting and uncertain time for many people, especially if you are living in an unsuitable home.  So, we are asking residents for whom it is not essential to move home not to exercise their right to mutual exchange.

With your understanding and support, our teams can help our most vulnerable residents.

Contact us

If you have any questions or you would like to speak to your Housing Officer, please call us on 0117 942 4600.

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