COVID-19 – Our Service Update, 13 May 2020

We want to update you on how we are responding to the Prime Minister’s announcement on Sunday evening to continue to deliver our services and support you.

Although the government has moved to a ‘stay alert’ message and new restrictions, we will not be making any immediate changes to the way we work and provide our services at this time.

• Our office remains closed to visitors
• Staff continue to work remotely
• We are not visiting residents unless it is an emergency
• We are carrying out emergency repairs only
• We are continuing to complete annual gas and electrical safety testing/servicing
• We are carrying out internal and external health & safety inspections for blocks of flats

Keeping you and your family safe

We take our responsibility of keeping residents safe in their home seriously. Carrying out the annual gas and electrical safety test is really important. It’s therefore vital that we can access your home to do this work. These are the main ways we can ensure you and your family are safe in your home. However, if you are self-isolating, please let us know and, we can re-arrange a safe time to carry out these essential services. Our contact details are below.

Service and useful information

Please check our COVID-19 Update area of our website for regularly updated information about our services.  Here you can also find information on issues that may affect you as a result of the coronavirus threat.  These include your income, job training and coaching, moving home and, support for victims of domestic abuse.

Looking ahead

We are looking at the detail of the governments latest guidelines so that we can continue to make plans for how we work and provide our services over the coming weeks and months.

As always, our key priority remains to keep you, our staff and contractors safe. We also want to make sure that we do everything we can to help stop the spread of the coronavirus.

Coronavirus useful links

For more details and what you can do to protect yourself visit NHS/Coronavirus

You can also stay up-to-date by visiting the government’s Coronavirus (COVID-19): latest information and advice page.

Keep up-to-date

We will continue to regularly update our website and social media channels with any changes to our services.  Please check here on our website and follow us on Facebook and Twitter.

We understand that this is an anxious time, and we want to ensure we can continue to provide services and to keep you and your home safe.

If you have any queries, please do not hesitate to contact us. Email or, call us on 0117 942 4600.

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