Coronavirus – An update for residents

Information and the latest advice on coronavirus (COVID-19) changes daily and we understand that many of you will have concerns.  We would like to reassure you that the safety of our residents, staff and contractors is our number one priority.

The Government is anticipating that large numbers of people across the country will get coronavirus. Most people will only experience mild to moderate symptoms but for some people the symptoms may be more severe. People particularly at risk are the elderly and people with certain underlying health conditions.

At United Communities we are continuing to follow the Government and Public Health England’s guidance and this means that at present, it is business as usual.  In the meantime, we are doing as much planning as possible to try to ensure the impact on our services is minimised as far as possible.

How can I avoid catching or spreading coronavirus?

Follow the NHS advice below:-


  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often and for at least 20 seconds
  • use hand sanitiser gel if soap and water are not available
  • always wash your hands when you get home or into work
  • try to avoid close contact with people who are unwell


  • touch your eyes, nose or mouth if your hands are not clean

What to do if you think you may have coronavirus?

Please go to the NHS 111 Coronavirus website. There is a tool on the website that will ask you some simple questions and give you further instructions based on your answers. Please follow these instructions. Do not try and make a GP appointment or call an ambulance or go to A&E unless you think your life is at risk.

If you are diagnosed with the coronavirus, please let your Housing Officer know by calling 0117 9424600, opt 1 and then opt 2.  This will help us to respond appropriately if we need to deliver a service to you.

What if I need to self-isolate?

People displaying symptoms of coronavirus will be asked to self-isolate (be asked to stay away from other people) as a way of managing the spread of the virus between people. Government advice on self-isolation is below.

If you have symptoms of coronavirus infection (COVID-19), however mild, stay at home and do not leave your house for 7 days from when your symptoms started. This action will help protect others in your community whilst you are infectious.

  • Ask your employer, friends and family to help you to get the things you need to stay at home.
  • Stay at least 2 metres (about 3 steps) away from other people in your home whenever possible.
  • Sleep alone, if that is possible.
  • Wash your hands regularly for 20 seconds, each time using soap and water.
  • Stay away from vulnerable individuals such as the elderly and those with underlying health conditions as much as possible.
  • You do not need to call NHS111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after 7 days contact NHS 111 online. If you have no internet access, you should call NHS 111. For a medical emergency dial 999.

If you have been asked to self-isolate, please let us know by calling the appropriate telephone number detailed below under ‘What will happen to the service I receive from United Communities?’  This will help us to respond appropriately if we need to deliver a service to you.

What will happen to the service I receive from United Communities?

We will try and keep our services running as normal but we do anticipate that there will be some disruption over the coming weeks and months.

You can continue to contact our Housing Officers and Repairs Team on the numbers below:-

  • Home repair – 0117 942 4600 opt 1 and then 1 again
  • Housing officer – 0117 942 4600 opt 1 and then 2

 Or visit the resident area of our website and contact the teams online.

What will happen to any repairs/maintenance I may need or have booked?

It’s really important that we continue with our programme of home safety visits such as servicing gas boilers so if you have an appointment scheduled please try to keep this.

If you call for an emergency repair, it’s essential we can access your home to ensure your safety. If you have a non-urgent enquiry, please consider emailing us via our website so we can keep our phone lines free for emergency calls from other customers.

If you are experiencing coronavirus like symptoms such as cough, high temperature and shortness of breath please let us know. Our colleagues reserve the right to leave your home if they feel they may be at risk of infection. If you have been asked to self-isolate and have a repairs appointment or a planned visit from one of our team, please let us know as soon as possible so we can rearrange your appointment once you have completed your isolation.

If you have an emergency, this means problems that are causing a serious risk to your health and safety, a security problem or structural damage, you should call us immediately on 0117 942 4600. If the office is closed (in the evening or over the weekend) please call 0800 054 2180.

How do I keep up-to-date?

As the situation evolves, we will provide you with further information about potential changes to our service via our website and our social media channels.

Visit our website, following us on Facebook (@ucommunities) or Twitter (@U_Communities)

You can also stay up-to-date by visiting the Government’s Coronavirus (COVID-19): latest information and advice page.


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