Pay your rent and other charges
We offer lots of ways to help you keep up to date with your rent and other payments such as service charges and charges for repairs.
Rent is our main source of income and if it is not paid we cannot deliver the services you would expect from your landlord. This means if we don’t collect rent we can’t afford to pay for improvement to your home (such as new kitchens and bathrooms), events in your community and additional support services.
If you have any questions or need advice and guidance please call our rent team on 0117 942 4600 (‘option 1’ followed by ‘option 2’).
How to pay your rent & make other paymentsWe offer many ways for you to pay your rent, service charges or other payments.
Login to My Tenancy
Log in to My Tenancy to view your rent balance, repairs history and change your personal details.
To log in to your account, please enter your username and password. If you have forgotten your username or password, please call 0117 9470501 or e-mail us at firstname.lastname@example.org
Online with allpay
Pay online using your allpay Payment Swipe Card and debit card
Download allpay’s free and easy payment app to your Apple or Android smartphone. Download from:
- Quick and easy
- Convenient and hassle-free
- Payments straight from your bank with payment guarantee
- You choose when and how often payments are taken
- We can amend your Direct Debit at your request to suit your circumstances
To set up a Direct Debit or make any changes to your existing direct debit, please complete this form.
Using a PayPoint card you can pay by cash, debit card or cheque at an outlet convenient for you
Call allpay 24 hours a day, 7 days a week on 0844 557 8321 or, call our office during opening hours on 0117 942 4600 (press ‘option 1’ followed by ‘option 2’)
You can pay us in person by visiting our office using a debit card or cheque however we are unable to take cash payments in the office.