Pay your rent and other charges

We offer lots of ways to help you keep up to date with your rent and other payments such as service charges and charges for repairs.

Rent is our main source of income and if it is not paid we cannot deliver the services you would expect from your landlord. This means if we don’t collect rent we can’t afford to pay for improvement to your home (such as new kitchens and bathrooms), events in your community and additional support services.

If you have any questions or need advice and guidance  please call our rent team on 0117 942 4600 (‘option 1’ followed by ‘option 2’).

How to pay your rent & make other payments

We offer many ways for you to pay your rent, service charges or other payments.

Login to My Tenancy

Log in to My Tenancy to view your rent balance, repairs history and change your personal details.

To log in to your account, please enter your username and password. If you have forgotten your username or password, please call 0117 9470501 or e-mail us at

Online with allpay

Pay online using your allpay Payment Swipe Card and debit card

allpay App

Download allpay’s free and easy payment app to your Apple or Android smartphone. Download from:

Download allpay from Apple App Store

Download allpay from Windows Store

Download allpay from Google Play Store

Direct Debit

  • Quick and easy
  • Convenient and hassle-free
  • Payments straight from your bank with payment guarantee
  • You choose when and how often payments are taken
  • We can amend your Direct Debit at your request to suit your circumstances

To set up a Direct Debit or make any changes to your existing direct debit, please complete this form.

I would like to setup a Direct DebitI would like to make changes to my existing Direct DebitI would like further information on Direct Debits

Tick this box to confirm that you have read our data protection terms and conditions


Using a PayPoint card you can pay by cash, debit card or cheque at an outlet convenient for you


Call allpay 24 hours a day, 7 days a week on 0844 557 8321 or, call our office during opening hours on 0117 942 4600 (press ‘option 1’ followed by ‘option 2’)

In person

You can pay us in person by visiting our office using a debit card or cheque however we are unable to take cash payments in the office.

Advice and guidance on rent and other charges

Talk to us

If you have any problems with paying your rent, questions about arrears or would like some further information, you can contact your Housing Officer.

Credit Union account

Need to set up a Credit Union account so you can pay by Direct Debit? Our team are trained to help you with this, alternatively you can get advice on bank accounts and managing your money from our Tenancy Impact Team.

Housing Benefit

For further information or to make a claim for Housing Benefit, click on the area you live in

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