Contact a member of staff from the following United Communities teams:
- Housing Team
- Tenancy Sustainment
- Communities Team
- Property Services Team
- Business Development Team
- Finance Team
- Human Resources
Glynis MorrisPG Dip Housing and Community Renewal, CIHCM
Glynis joined UC in August 2015 and has worked in benefits, customer service and Housing for the past 30 years in a variety of management roles. In her role as Housing Manager, she manages a team of Housing Officers and Assistants covering all aspects of Housing Management from rent collection to anti-social behaviour. Glynis aims to help tenants sustain their tenancies long term.
Alex PhillipsPost graduate diploma in Housing and Community Renewal, Member of the CIH.
Senior Housing Officer
Alex joined United Communities as a Housing Officer in January 2018 and has over 10 years experience in the Housing Sector. Alex became a Senior Housing Officer in June and manages a team of Housing Officers and Assistants. Her role as Senior HO is to support staff to ensure rent debt is minimised, anti-social behaviour is dealt with effectively and that residents are supported to maintain their tenancies.
Zoe WhiteChartered Institute of Housing Level 5 Diploma in Housing
Senior Housing Officer (Maternity leave)
Zoe joined United Communities as an Income Recovery Assistant in 2014 and is now working as Senior Housing Officer along with managing a patch in the Bristol area.
Zoe manages half of the Housing team, ensuring rent collection is kept to a maximum, anti social behaviour is dealt with swiftly and tenants are supported to maintain their tenancies.
Laura RogersSenior Housing Officer (Maternity Cover)
Laura has been working for the organisation for several years and in her role as Tenancy and Estate Officer she manages a patch in the Bristol area. Laura carries out regular estate inspections and takes prompt action to deal with issues such as untidy gardens, abandoned vehicles, flytipping, graffiti and anti-social behaviour. Laura also carries out mutual exchange and sign up appointments and monitors and effectively deals with any breaches of tenancy agreements.
Marie LuigiHousing Officer
Marie has worked in housing for the last 15 years. She has worked in other organsations as Lettings Officer and Housing Officer and brings that wealth of knowledge and experience to her role here at UC.
She enjoys all aspects of tenancy and estate management and like to find resolution to any problems that arise. She enjoys assisting tenants to maintain their tenancy and to live in their homes independently.
Michelle O’DonoghueHousing Officer
David OtengHousing Officer
David is passionate about meeting the needs of individuals by providing, in partnership with our strategic partners, a quality service that benefits all of our service users through the effective management, prevention and reduction of rent arrears which in these times of great social upheaval is more prevalent than ever.
Katie OxenhamHousing Officer
Katie joined as an Income Recovery Assistant in September 2013 and is now a Housing Officer covering a patch in North Bristol. I am approachable, friendly and love meeting all of my residents, helping them as much as I can to sustain their tenancies.
Ella THousing Officer
Ella joined our team as Income Recovery Assistant in 2015 and has worked her way up to Housing Officer. She works with our tenants to help them sustain their tenancy and keep up to date with the rent, as well as provide support dealing with ASB and other tenancy issues. She also enjoys getting involved with community events.
Megan TavenerHousing Officer
David DunthorneHousing Assistant
David is new to Housing having joined UC in January 2019. David helps with the letting & mutual exchange process from receiving the initial notice through to handing the property over to the new tenant
Nicola StanleyHousing Assistant
Contact Nicola StanleyEmail: email@example.com
Sarah WhitelamLettings Coordinator (on maternity leave)
Sarah joined United Communities in August 2014 first working as part of the Properties team as Maintenance & Servicing Coordinator. She then went on to work for almost a year on reception as Customer Service Officer. In November 2015 she moved over to the Housing team and became Lettings Coordinator.
Sarah over sees the letting process from receiving the initial notice through to handing the property over to the incoming resident. Sarah will also manage all mutual exchange and transfer applications.
Sarah is friendly and approachable and always happy to help!
Amy OxenhamBSc Social Work
Tenancy Sustainment Manager (Maternity Leave)
Amy has been with us since 2011. She started off as Tenancy Sustainment Officer and was promoted in Nov 2014 to be the team leader. This means she manages the tenancy sustainment team, as well as Roshni Ghar, our sheltered scheme in Easton. She still provides support to residents, helping them remain in their homes by assisting with tenancy related issues, budgeting, income maximisation, low level debt and employment support. In addition she also assists residents who are moving into new properties with resettlement support.
Nicola GreenSenior Tenancy Impact Officer (Maternity Cover)
Nicola joined United Communities in October 2017 as a Tenancy Impact Officer. Nicola has been maternity cover Senior Tenancy Impact Officer since June 2018. Nicola enjoys supporting clients maintain their tenancies and making positive changes to their lives.
Bill KeywoodTenancy Impact Officer
Bill joined United Communities in January 2016. Back then she was our Customer Service Advisor, greeting tenants and guests on reception. She joined the Communities Team in 2017 as our first Tenancy Impact Officer. She now helps tenants who are struggling in one or more aspects of their life and helps them get back on track.
Sianaye HawkerTenancy Impact Officer
Contact Sianaye HawkerEmail: firstname.lastname@example.org
Michael Allen MIEPCareer Progression Coach
Mike has worked in the Welfare to work industry for over 14 years and in this time has worked as a National Careers Advisor helping people to gain sustainable employment by updating CV’s helping with interview techniques and also helping with cover letters and applications. Mike has also a wealth of knowledge of education industry as prior to working in welfare to work he worked as a Lecturer for colleges and corporate education.
Dina StanleyCareer Progression Coach
Contact Dina StanleyEmail: email@example.com
Jayne WhittlestoneMSc CIOH
Jayne joined the United Communities team in October 2013.
Jayne supports residents and helps them to take an active role in both their community and the Association. Jayne works with the team, aiming to get to know as many residents as possible, understand their needs and requirements so we can provide support to our residents and local communities.
Becky WhitmoreEvents and Communications Coordinator
Becky started working at United Communities in April 2016. Before working in Housing Becky worked in the arts at various venues in London, Bristol, Bath and Cardiff. This career change has taken her out of her comfort zone and presented her with new challenges. She is passionate about the positive impact social housing has on the lives of people in our community.
Aletia ShawVision and Values Officer
Aletia is a community development worker working with residents and groups mainly in Lockleaze, Horfield & Southmead who are doing great things to improve their neighbourhoods. Bristol, like other cities, is growing & changing and it is important for communities to work together to respond positively to this change! As part of this, Aletia is working on a project called Bristol Vision & Values and she is always keen to hear from local people with ideas or a willingness to get involved – please get in touch for further information!
Property Services Team
Tony LockeAsset Manager
Tony has been in the building industry for over 20 years as a contractor, (including working in the social housing sector) and joined United Housing in early 2012 as a Reactive Repairs Surveyor. He was promoted in August 2014 to Senior Surveyor for Planned Works and now works as Asset Manager over seeing all planned works and asset management projects. Tony is also responsible for the management of the asbestos data base to make sure United Communities are compliant with the Control of Asbestos Regulations 2012.
Sue HarveyFacilities and Compliance Manager
Sue started working for us in 2013 and brings over 20 years of experience in customer service. In her role she looks after the Health and Safety in our properties, making sure safety checks etc are processed efficiently. She also looks after Facilities in the office.
Chris BirdPlanned Works Surveyor
Contact Chris BirdEmail: Chris.firstname.lastname@example.org
Stacey McDonaldCompliance Officer
Stacey joined United Communities in January 2015 and brings years of customer service experience from previous roles in various organisations. Her role as Compliance Officer is to log, action and record compliance with statutory and regulatory requirements for health and safety relating to all our properties.
Rob ManserCompliance Tester
Contact Rob ManserEmail: RobM@unitedcommunities.org.uk
Sara AlziabCompliance Administrator (temporary)
Marion PitterOperations Administrator
Business Development Team
Caroline MasseyPG Dip (Housing) PG Dip (Surv), CIHCM
Caroline has worked in housing for 16 years at both local authorities and Registered Providers. Caroline’s role is to deliver new affordable housing from initial concept through the planning process and the construction of new homes.
Pete BartlettBuilding Surveying BSc(Hons)
Development Surveyor/Clerk of Works
A Carpenter by trade and a Building Surveyor by profession, Pete brings his considerable expertise around all aspects of construction to his role as Development Surveyor. This includes liaising with contractors and residents during the pre- and post-development phases, as well as the Clerk of Works role during construction. Undertaking regular site inspections ensuring build quality and workmanship is carried out to the highest standard.
Matt PunterSales and Home Ownership Officer
Matt has extensive knowledge and understanding of the housing sector. He is ARLA qualified and holds an NFOPP technical award. Matt also spent seven years managing a multi award-winning independent Estate and Lettings agency in Bristol. Matt joined the housing team at United Communities in July 2017 and has worked as a Lettings Officer and Housing Officer. He now joins the Development team as the Sales and Home Ownership Officer. Matt looks forward to using his skills and experience to help those seeking to secure one of our brand new properties and is excited about the new projects which lie ahead.
Brian RoweMSc Urban Planning
An Urban Planner by profession, Brian joined the Development team at United Communities in 2016. Brian works closely with his colleagues to build new affordable homes, with a particular focus on the land and planning stage.
Bethany AlbrechtDevelopment Project Coordinator
Bethany joined the Development team in 2018 with an enthusiasm for enabling change and helping to address the housing problem in Bristol. With a background in creating and coordinating education programmes, Bethany looks forward to the new challenges that the housing sector will bring and is excited by the pipeline of projects ahead.
Bridget PettyCommunity Land Trust Development Manager
Riannan MartinsonCommunity Land Trust Development Administrator
Riannan joined the BCLT in March 2017 to support Bridget and the BCLT board in a newly created administrator role. Having worked in the private sector for over 10 years, most recently in Market Research, Riannan sought a career change as she wanted to make a tangible positive impact to the lives of others.
You can find out more about the work that BCLT are doing here: http://bristolclt.org.uk/
Steve IrwinFinance Manager
Steve has a busy job looking after the day to day functionality of the Finance Department. He produces monthly management accounts and budgets for review and works towards the production of the year end accounts for the annual external audit.
Contact Steve IrwinEmail: email@example.com
Fran WallisAAT Qualified
Senior Finance Assistant
Fran came to United Communities in November 2014 after gaining 30 years housing experience at Bristol City Council. She is in a newly created role which involves purchase ledger and helping the finance manager with day to day accountancy issues.
Fran is an avid Tottenham Hotspur fan and has supported them for over 35 years. She also keeps the finance team supplied with a regular supply of cakes and biscuits!
Seb KaurBA Hons Social Policy
Corporate Services Officer
Julie KemeryFinance Assistant
Julie joined United Communities in 2014 to work on the Rent Ledger, making sure payments are posted and tenants’ accounts are kept up to date.