Our Performance

To ensure we provide excellent customer services and deliver what we have promised, we measure ourselves against a set of Key Performance Indicators (KPIs). These have been developed in collaboration with our residents, staff and Board to allow us to closely monitor the areas of service that are important to you and improve to become the best we can be.

Performance Indicators Dec 2017-18 Q3

End of year performance 2016-17

End of Year performance 2015 – 2016

End of year performance 2014 – 2015

If you would like to discuss our performance further then please contact our Finance Director, Anna Klimczak.


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