Contact a member of staff from the following United Communities teams:
- Housing Team
- Tenancy Sustainment
- Communities Team
- Property Services Team
- Business Development Team
- Finance Team
- Human Resources
Glynis MorrisPG Dip Housing and Community Renewal, CIHCM
Glynis joined UC in August 2015 and has worked in benefits, customer service and Housing for the past 30 years in a variety of management roles. In her role as Housing Manager, she manages a team of Housing Officers and Assistants ensuring that rent collection is kept to a maximum and that arrears are managed effectively. Glynis’ aim is to help tenants sustain their tenancies long term.
Jonathan WilliamsSenior Housing Officer
Contact Jonathan WilliamsEmail: firstname.lastname@example.org
Zoe WhiteHousing Officer (on maternity leave)
Zoe joined United Communities as an Income Recovery Assistant in 2014 and is now working as Housing Officer managing a patch in the Bristol area. Zoe loves being out in her community supporting tenants and swiftly dealing with issues the local community and individuals may be facing. Zoe’s role includes carrying out regular estate inspections and takes prompt action to deal with issues such as untidy gardens, abandoned vehicles, flytipping, graffiti and anti-social behaviour.
Matt PunterHousing Officer (Maternity Cover)
Laura RogersHousing Officer
Laura has been working for the organisation for several years and in her role as Tenancy and Estate Officer she manages a patch in the Bristol area. Laura carries out regular estate inspections and takes prompt action to deal with issues such as untidy gardens, abandoned vehicles, flytipping, graffiti and anti-social behaviour. Laura also carries out mutual exchange and sign up appointments and monitors and effectively deals with any breaches of tenancy agreements.
David OtengHousing Officer
David is one of our Housing Officer, and his day to day work is taken up monitoring and maintaining rent agreements. David also helps tenants understand and work through any particular rent difficulties face to face and over the phone, also researching and providing information for debt support agencies.
Outside of work David likes to concentrate on his charity work.
Katie OxenhamHousing Officer
Ella TailorHousing Officer
Ella joined our team as Housing Assistant in 2015 and has worked her way up to Housing Officer. She works with our tenants to help them sustain their tenancy and keep up to date with the rent, as well as provide support dealing with ASB and other tenancy issues. She also enjoys getting involved with community events.
Alex PhillipsHousing Officer
Sarah WhitelamLettings Coordinator
Sarah joined United Communities in August 2014 first working as part of the Properties team as Maintenance & Servicing Coordinator. She then went on to work for almost a year on reception as Customer Service Officer. In November 2015 she moved over to the Housing team and became Lettings Coordinator.
Sarah over sees the letting process from receiving the initial notice through to handing the property over to the incoming resident. Sarah will also manage all mutual exchange and transfer applications.
Sarah is friendly and approachable and always happy to help!
Steve PearceHousing Assistant
Steve joined the team at the beginning of 2006. He worked as Estates Caretaker for 10 years before coming in to the office to work as Housing Assistant. He is a fountain of knowledge and knows our patches, and Bristol, like the back of his hands.
Ella TaintonHousing Assistant
Amy OxenhamBSc Social Work
Tenancy Sustainment Manager
Amy has been with us since 2011. She started off as Tenancy Sustainment Officer and was promoted in Nov 2014 to be the team leader. This means she manages the tenancy sustainment team, as well as Roshni Ghar, our sheltered scheme in Easton. She still provides support to residents, helping them remain in their homes by assisting with tenancy related issues, budgeting, income maximisation, low level debt and employment support. In addition she also assists residents who are moving into new properties with resettlement support.
Bill KeywoodTenancy Impact Officer
Bill joined United Communities in January 2016. Back then she was our Customer Service Advisor, greeting tenants and guests on reception. She joined the Communities Team in 2017 as our first Tenancy Impact Officer. She now helps tenants who are struggling in one or more aspects of their life and helps them get back on track.
Nicola BurnhamTenancy Impact Officer
Catherine DavidsonSocial work student placement
Jayne WhittlestoneMSc CIOH
Jayne joined the United Communities team in October 2013.
Jayne supports residents and helps them to take an active role in both their community and the Association. Jayne works with the team, aiming to get to know as many residents as possible, understand their needs and requirements so we can provide support to our residents and local communities.
Becky WhitmoreEvents and Communications Coordinator
Aletia ShawVision and Values Officer
Property Services Team
Tony LockeSenior Maintenance Surveyor
Tony has been in the building industry for over 20 years as a contractor, (including working in the social housing sector) and joined United in early 2012 as a Reactive Repairs Surveyor. He was promoted in August 2014 to Senior Surveyor for Planned Works and now plans and schedules the replacement of kitchens, windows, doors, bathrooms etc, as well as overseeing the day to day duties of the Repairs surveyors. Tony is also responsible for the management of the asbestos data base to make sure United Communities are compliant with the Control of Asbestos Regulations 2012.
Sue HarveyFacilities and Compliance manager
Sue started working for us in 2013 and brings over 20 years of experience in customer service. In her role she looks after the Repairs and Maintenance Team, making sure repair orders and safety checks are processed efficiently.
Elly WealeBSc (Hons) Building Surveying
Response Repairs Surveyor (Part time)
Elly graduated from University with a BSc (hons) Building Surveying in 2009. For the last five years she has worked in Local Authority and Housing Association repairs departments, typically carrying out reactive repairs inspection, managing void property refurbishment in order to meet the lettable standard, mutual exchange and right to buy/acquire inspections. Elly joined United Communities in October 2014 to experience working in a smaller community based association and to gain new skills, as part of her role, she will be involved in day to day maintenance and one off projects.
Contact Justin DanielsEmail: email@example.com
Stacey McDonaldMaintenance and Servicing Coordinator
Stacey joined United Communities in January 2015 and brings years of customer service experience from previous roles in various organisations. Her daily duties involve being a first point of contact for residents on the telephone, dealing with repair queries and raising orders.
Nicola StanleyRepairs Coordinator
Megan TavenerCustomer Service Advisor
Business Development Team
Sarah McQuattMRTPI MRICS
Regeneration and Partnerships Lead
Sarah keeps busy by running our development programme that builds our new homes, managing our community investment projects that help neighbourhoods improve the ares where they live, and overseeing the ways our customers influence our services through our resident involvement opportunities.
With a background in planning and surveying, Sarah has worked in public, private and voluntary sectors as a Regeneration Practitioner.
Sarah is always interested in hearing any good ideas you might have about the way we could work to improve our communities or services, so get in touch!
Contact Sarah McQuattEmail: firstname.lastname@example.org
Pete BartlettDevelopment Surveyor/Clerk of Works
Bridget PettyCommunity Land Trust Development Manager (Maternity Leave)
Riannan MartinsonCommunity Land Trust Development Manager (Maternity Cover)
Brian RoweDevelopment Support Officer
Steve IrwinFinance Manager
Steve has a busy job looking after the day to day functionality of the Finance Department. He produces monthly management accounts and budgets for review and works towards the production of the year end accounts for the annual external audit.
Steve recently celebrated his 10th year with us as he joined the team in 2004!
Contact Steve IrwinEmail: email@example.com
Fran WallisAAT Qualified
Senior Finance Assistant
Fran came to United Communities in November 2014 after gaining 30 years housing experience at Bristol City Council. She is in a newly created role which involves purchase ledger and helping the finance manager with day to day accountancy issues.
Fran is an avid Tottenham Hotspur fan and has supported them for over 35 years. She also keeps the finance team supplied with a regular supply of cakes and biscuits!
Seb KaurBA Hons Social Policy
Corporate Services Officer
Julie KemeryFinance Assistant
Julie joined United Communities in 2014 to work on the Rent Ledger, making sure payments are posted and tenants’ accounts are kept up to date.